FAQ

We’ve made online shopping experience here at deoshomestore.com, seamless and more efficient.

Here are the general steps of online shopping at Deos Home Store:

Step 1: Visit deoshomestore.com

Step 2: Register to create an account or log in to your existing account.

Step 3: Browse through all the deoshomestore.com catalog for items you want to shop for.

Step 4: Click on the items you want to check out and then select Add to Cart.

Step 5: When you’re ready to purchase the items in your cart, click Check Out.

Step 6: Fill up the Checkout Form with the correct information so Deos Home Store can easily deliver to your location and/or coordinate with you for your preferred transaction methods.

Step 7: Click Place Order. Depending on your payment methods, you may be asked to provide additional information.

Step 8: You will receive a confirmation email for your successful orders.

Signing up at deoshomestore.com is as easy as 1-2-3!

Here are the general steps of an account registration at Deos Home Store:

Step 1: Visit deoshomestore.com and click Sign-In or Register.

Step 2: Fill up the New Account form.

Step 3: Click Create Account.

Step 4: You will receive a verification email.

Step 5: Verify your account by clicking on the link given in the email.

We accept the following online payment methods:

- Debit or Credit Card (straight payment or installment)
- Bank Deposit
- Cash on Delivery
- Pay in store
- PayMaya
- GCash

We accept Debit and Credit Cards (Visa and Mastercard).

Orders from deoshomestore.com can be delivered straight to your doorstep for those within Lipa City, Batangas. You also have the option to pick up your order in-store.

Shipping fee will be determined based on the location and weight of the products ordered. Customers can check how much the delivery fee is at the checkout page and on the confirmation email.

Shipping fees are reflected upon completion of delivery details upon checkout

We process all orders as soon as we receive them. Delivery time frame varies depending on the delivery address. We will update you via email once your order is ready for pick-up or delivery.

Estimated delivery is usually within 2-3 working days after the order is placed and payment is confirmed.

You may check the estimated time and date of delivery of your order on the confirmation email sent to you.

We accommodate deliveries in the following areas:
Lipa City, Batangas

Customers can inquire through the live chat at deoshomestore.com or they can send us a message through the official Facebook Page of Deos Home Store: @deoshomestore

If you would like to cancel or get a refund, please contact our Customer Service via email, chat, or Contact Us Page. Please indicate your complete name, Order number, order date, and reason for canceling. A customer service representative will respond with cancellation status and details.

If you would like to return a product, please bring along a printed copy of the Official Receipt you received via email after your purchase. Otherwise, we will not be able to process your requests.

- Refunds will be done via the original payment mode and may take up to 30 working days. 

- Refund through Paymongo or bank deposit/online bank transfer usually takes 5-7 banking days.

- The mode of refund will vary based on the original payment mode.

- You should expect to receive your refund within 2 weeks.

Please note that the refund amount is subject to the conditions of the products.

Yes, you can! To place an order, you may send an email to shopdeosonline@gmail.com or through the Contact Us page.

Yes, a store representative will be in contact with a customer for updates on their orders.